Open Basket Policy

Open baskets are a great way to save on shipping! By choosing an open basket, you are agreeing to your items not being sent out after payment, but instead held for up to eight weeks. You may reach out at any time requesting to be shipped and your box will ship out on the Monday after your request is received. By choosing an open basket at checkout, you are agreeing to all of the following policies:

1. Invoices are to be paid on time, in full or with a pre-approved payment plan (via Shop Pay, Paypal, Klarna, etc), to have your items held in an open box.

2. Baskets can be held for a maximum of 8 consecutive weeks.* On the eighth week, items will ship out. We will let you know when your box is due to ship.

*If you’d like your open basket to be closed + shipped before the end of the 8 week period, send us a message on TikTok or Instagram @lilacrivercrystals.

3. To start an open basket, a $15 flat rate shipping must be paid (USA ONLY). This will cover any and all shipping charges for your open basket.* This $15 is non-refundable regardless of the size of the order when shipped.

*After paying the $15 flat rate to start an open basket, use the code “ADDOPENBOX” at checkout to bypass shipping if you’d like to add on items from the website.

4. Package protection and signature confirmation services may be paid for via our website at any time while you have an open basket and will apply to your box when it ships.

5. Lilac River Crystals reserves the right to ship out any open baskets at our discretion. If invoices are not paid on time, your open basket will ship immediately, no exceptions.

6. Baskets that exceed $5,000 USD will ship out immediately.

7. International baskets will be invoiced for their shipping separately at the end of the 8 week open basket period (or when requested).

If you have any questions about any of our policies, feel free to message us on TikTok @lilacrivercrystals (fastest response time) or send us an email at lilacrivercrystals@gmail.com. Thank you so much for your trust and we hope to see you in the lives soon!